Job Completion Survey - Restoration

Wade came in and explained everything they were going to do and a basic schedule. He answered our countless questions with thorough and very specific and we feel knowledgeable answers. We were told what was going on, when he expected it to be addressed and overall was what we think of as very knowledgeable and dedicated employee. We think he is an exemplary employee and a great representative of your business. At this point we would never call anybody, except Dalworth. All Dalworth employees have been efficient and helpful.

Very worth it ! We had Armando M come out to assist & it was fast and no complications!! Everything in the house looked like nothing happened !! Def recommend.

Dalworth provided fast professional service.

Huge thank you to Leroy G. Alfredo S. & Jose P. For being quick and efficient. Definitely will recommend to family and friends !

Amazing service !!! My kitchen had never flooded and I didnt know what to do! Leroy , Alfredo and Vicente came , fixed the problem and explained the whole process ! Thanks again guys !

Billy and Gilbert from the McKinney location were very professional. They were sympathetic to our flooding issue and how it was so overwhelming.

We had a leak at the rental house then got referred to Dalworth. We got the issue resolved quickly and I received great customer service I hadn’t gotten in a while. I 10/10 recommend Armando M and his crew. More

Armando Mendoza and crew did an excellent job at water clean up and answered every question I had and left the house looking clean and neat after some demo . They were very prompt and very nice . The process hasn’t been an easy one but Dalworth has definitely made it better and less stressful.

Came home from vacation Saturday night with my house flooded. Armando and Cecil came out expeditiously and got the water extracted and placed dehumidifiers in quickly and got the problem resolved in a professional manner. Especially for a Saturday night. 5/5

I just wanted to say this company has absolutely great workers who respond to emergencies efficiently. I called them regarding a flood issue, my kitchen area needed immediate restoration and attention. Leroy Alfredo and Vicente has absolutely great customer service and got the job done on a timely matter and great hard work.

My laundry wasnt connected right and it flooded and Mr alfredo & Mr leroy took care of me right away with good services I recommend

• How would you rate your overall experience with Dalworth Restoration?
• Who was the technician that serviced your property? Armando M
• How was your experience with the first phone call to the company?
• How would you rate the appearance of our service technician?
• How would you rate the competence of our service technician?
• How was the cleanup process?
• Why did you call us? there was a flood at my home and Armando M and his team came and fixed it

Comment: very good worker respectful and very hard workin

Technicians Alfredo, Leroy and Jose P. did more than a great job when my house flooded. I would truly recommend Dalworth for any restoration needs.

I am extremely pleased with Blake Damman, Armando Mendoza and Antonio Banderas from Dalworth Restoration. They were timely, professional and did a very thorough job handling my water damage. I would certainly recommend them.

I really enjoyed their service. Super professional and efficient. Armando M. was very helpful & answered all my questions. Will definitely recommend!

Nick was a great person. He was very helpful and made this exprience very easy. Him and crew did a wonderful job!

The Dalworth Restoration Team and particularly Troy Guel (our project manager) were awesome! We woke up at 6am on a Sunday to find a broken toilet tank on the upper level causing water to flood down to the lower level kitchen, laundry and dining area. From all the companies I tried, Dalworth and particularly Troy were the only one who offered to come by within a couple of hours and help, which helped contain the damage asap. Right from the start, he was friendly, courteous, explained everything, gave a good quote and got the work started. The team which included Miguel, Antonio and a few others (sorry I couldn't remember all the names) were extremely helpful. They had to come out a couple of times to get the wetness in certain spots fully squared away, and we really appreciate that they did that and went the extra mile until the issue was fully resolved. They also helped get creative with the dehumidifier so as to avoid breaking down the drywall as much as possible. Jessica from the office kept in constant touch with us and we were always able to reach Troy. There were a few miscommunications along the way, but I can understand since they are really busy. I definitely recommend Dalworth and specifically Troy as the Project Manager and his team! Great work guys!

Amando, Nick & Josh, Are the most professional nice,and patient people that you would ever meeting your life! We were so devastated to wake up to our home flood. They came out with an hours. So professional! Very calming and soothing to me the over the top one lol. They educated me every step of the way they saved my home from a bigger disaster! They came out every day, Always on time. They call you to let you know they’re on their way! They treat your home like if your floors are 14 karat gold just very respectful I would recommend this company to anyone because of these guys!

They were on the scene at 2 or 3 in the morning to help us after our house flooded. They removed everything, including the flooring and all my belongings from the areas that had been damaged and although I hired another company to do the remodel, I wish I had hired them. They took loving care of every belonging they packed and stored and put most of it back in to place like it was before the flood. Not one single thing was damaged or broken. The only issue I had was that some of the workers did not want to wear masks in the middle of Omicron, including the COO. After a visit from the COO which was very strange, I decided not to hire them to do the remodel. He was visibly upset about being politely asked to please wear a mask and then tried to make me sign something to say I would commit to doing a remodel with them without any estimate or flooring to choose from. The supervisors, though, that helped were the absolute best.

Excellent service. I called and the project manager Blake showed up with an hour. Blake, Armando and Alredo were always prompt and provided great customer service. A great team.

Jacob and Vladamair were such a big help throughout this whole process. Your house flooding is not a fun thing to deal with nor something I think anyone should have to go through, but having these guys defiantly made it a lot easier and way less stressful. They were constantly on the job and making sure I was taken care of! Highly recommend this company, but especially these guys and their crew!

Dalworth arrived in a timely manner, removed moisture professionally, and completed the project quickly. Shout out to Susan, Alfredo, Nick, Sergio and others.

Dalworth teams were amazing. The remediation crew that came in to help dry out the house was highly professional. They explained what they were doing and tried to make things as comfortable as possible. The packing and unpacking teams were a just amazing. They took care of my valued possession and put everything back in place. I am glad I called them and highly recommend!!